FAQ
 
 

frequently asked questions

Q: If I forget my password (and username) what do I do?

A: Click here to request your password from buddyup. Your password will be mailed to you automatically as long as you know the email address with which you registered.If you no longer have access to the email address you signed up with, you can recover account access by answering a series of challenge questions. The challenge questions appear after 10 incorrect login attempts.

Q: How do I select a buddy for an activity?

A: After you have searched (use Simple Search on bottom of home page), a list of potential buddies will be displayed. Pressing on the user name will select one.

Q: I did a search and selected a buddy, how do I arrange an activity?

A: Once you have selected a user from the search list, that user's profile will be displayed. Go to the appropriate sport and press on one of the available times (shown in red or yellow) to send an invitation. An invitation will be generated by buddyup that lists the activity, the proposed time(s), the proposed location and your information including username, skill level, sex (if disclosed), and philosophy. The invitation will be automatically sent to the selected member. The member must then sign on to buddyup to confirm the invitation. Once the invitation is confirmed, you will be notified on your personal home page. If the invitation is accepted, it will be dispalyed in the summary of activities.

Q: Where should I meet my buddy?

A: Choose a public spot that is convenient to the activity or to your location. If the selected member lives nearby, then the selected location is likely to be convenient. Lastly, pick a unique spot and avoid general locations. Meeting in the park on Sheffield and Lill is likely to result in a missed connection. Choose a corner, a store, a bar, or a distinct landmark. The 7-eleven at Lincoln and Sheffield is a better location than the "park."

Q: I can't make a confirmed activity and need to cancel. What do I do?

A: When you log on, a summary of activities will appear. You may select an activity by selecting the user name and cancel the activity. An email will be sent to the member and if the member subsequently logs in, the activity will be shown as canceled. For this reason, it is important that you cancel activities in advance and that you log in and check activities just before going to the meeting place.

Q: How do I confirm an arranged activity?

A: If you selected the user, the activity will become a confirmed activity once the selected member accepts the invitation. If you receive an invitation from another member, then you must log on and select the pending activity on your home page and accept it.

Q: I sent an invitation to a member, but never received a reply. Why not?

A: The most likely explanation is that the invitation was never received. This could be due to an inactive account or the selected member is out and not checking-in. Lastly the member could have moved or has otherwise become inactive. Buddyup tries to identify inactive accounts and remove them from the database, but they have to be inactive for a substantial period of time before we risk alienating a member by canceling their membership. Our latest statistics show that about 1 in 10 invitations are accepted. You can help your chances of getting a response my selecting a skill level and age near you own.

Q: I accepted an invitation but the member did not show. What do I do?

A: We hope you managed to salvage the activity. Sometimes more important events unexpectedly come up, so give your buddy the benefit of the doubt. However, when you evaluate your buddy, be sure to list him or her as a no show. If it was not a one-time event and it happens again, a track record will be established, allowing others to potentially avoid this member in the future.

Q: Why is it important to complete evaluations?

A: Evaluations are used to provide third party feedback to other users. Some of us have a tendency to overestimate our abilities. Others underestimate. The evaluation system allows a third party to provide an estimate of one's ability. The dependability and overall ratings may let others find a particularly good buddy. Lastly, it is a way to alert others to a problem buddy. Completed evaluations also confirm that the event took place and earn buddyup user points.

Q: When I evaluate my buddy, will he or she know what I said?

A: The evaluations are averaged and the averages will not be shown until two or more evaluations have been received. Further evaluations will be added in groups of two or more. Without knowing the exact number of evaluators, it is difficult if not impossible for a member to know what any single evaluator said.

Q: How do I change my email address or other information?

A: Go to my profile and make the appropriate changes.

Q: How do I delete my profile?

A: Go to my profile and click on the "delete profile" link on the bottom of the page. In the following box please tell us why you have chosen to leave the buddyup community so we can improve it for the remaining users.

Q: How do I change my user name?

A: Current members are unable to change their user name. This is because each message or invitation you send contains your current username. And other users may have your name on their buddy list. Changing the user name with outstanding messages, buddy lists, or invitations could cause confusion. Thus, the only way to change your user name is to delete your old profile and create a new one with the desired user name.

Q: Why can't I send a message or invitation that contains my email address or phone number?

A: At this moment, buddyup is an advertising sponsored website. If you sign up and find a buddy and then give that buddy an alternative way to contact you, then buddyup will never recoup the average cost in attracting its members. It will soon cease to exist. Thus, the Terms of Service state that you can not give out alternate contact information through the web site. We would rather have you tell us how to make the existing invitation process more useful. In fact our internal studies show that users of the internal invitation process have fewer problems and missed conections than "offline" users. Please keep buddyup in business and don't go "offline". You may also consider the safety and privacy issues. As avid users of the net, we would not give out our phone numbers before meeting another person.

Q: What are buddyup user points (BUPs)?

A: BUPs are a way for us to keep track of and encourage active use of buddyup. In the future we may only extend membership to users with a not yet established threshold of points. We may also reward users above a certain threshold with prizes and discounts. The buddyup user points are based on the number of invitations sent, the number a user accepts, and the number of evaluations completed. No programs utilizing these points are in place yet.

Q: What is the buddyup Buddy fit score?

A: The buddyup Buddy fit score measures the likelihood of two potential buddies being a good "fit" on a scale of 1 to 10. A member that shares the same 3 activities, is of the same skill level for each shared activity, has the same philosophy to the sport or activity, and is located within 30 miles will have a Buddy fit score of 10. In contrast, a member that shares just a single sport, is of a vastly different skill level, does not have the same philosophy, and is more than 90 miles away will have a Buddy fit score of 1. (The exact formula is constantly changing in order to be more useful as it is tested among members.)

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PRIVACY POLICY

REVISED 8/21/2015 EFFECTIVE 10/1/2015

The staff and administration at buddyup recognize that your privacy is very important. We've developed this policy to help ensure that your privacy is protected while using buddyup, including our related social networking site or pages and our mobile applications.  

The data and information provided to buddyup.com will primarily be used in the search, selection and evaluation process to arrange and manage activities among members. The individual data provided by a member will be accessible in a limited way to other members through the search function and non-identifiable data (like username, sport preferences, and buddyup group membership) will be available to non-members. No individual identifiable member data (like name, age, and address) will be provided to an outside party unless required by law.  Aggregate member data (i.e. we have n members between 25 and 35) may be provided to potential investors, advertisers, or other third parties for business purposes.

Buddyup may use cookies and other tracking technology depending on the method to acces our services and the features offered.  Tracking technology is useful for gathering information such as browser type, operating system, and location to track the number of users and understand how visitors use buddyup.  When you browse buddyup your personal information is not collected through the use of cookies.  However, if you previously provided personal information, cookies may be tied to such information.  Aggregate (not individually identifiable) cookie and tracking information may be provided to third parties.  Buddyup does not currently respond to do-not-track requests that may be sent from your computer, app, or other device.  

The information buddyup collects may be used to improve the content of our we pages, used to customize the content and/or layout of our pages for each individual member, used to notify members about updates to our web site or services, and used by us to contact our members.  If you do not want to receive e-mail from us for marketing purposes, please let us know by sending email to us at the address listed on this page and telling us that you do not want to receive e-mail from buddyup.

From time to time, buddyup may make our customer e-mail list available to other reputable organizations whose products or services we think members might find interesting. Again, if you do not want us to share your e-mail address with other companies or organizations, please let us know by sending email to us at comments@buddyup.com or by clicking the appropriate box on the registration information page.

We reserve the right to make changes to this policy at any time and for any reason.  Any changes to this policy will be posted and we will alert you that changes have been made by updating the revised and effective date of this policy.  

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TERMS OF USE

Before you click on the accept button at the end of this agreement, carefully read the following Agreement between you and GLOMNET, LLC doing business as "buddyup" which sets forth terms for the use of the Services and buddyup website (referred to sometimes as the "Website").

ELIGIBILITY.

A user must be 18 years of age or older to register and use the Website. To register, a user must be a legal resident of the United States and must be an individual, not a corporation or other business entity. Membership is void where otherwise prohibited by law. Your use of buddyup must be in accordance and in a manner consistent with all applicable state and federal laws. An individual user may only register for one Membership for any single place of residence. To be a resident, a user must live in, have the ownership in a residence, rent property, or be a legal resident in the zip code provided in the registration. Furthemore, a user must have access to the internet and maintain a correct and operational e-mail address. (Buddyup is not liable for any costs of a Member maintaining access to the internet or a valid e-mail address.) Once registered, your use of the Website means that you have agreed to these term and conditions and thus become a Member of buddyup. Membership is non-transferable and may not be assigned or used by anyone except the registered user.

REGISTRATION INFORMATION.

A user agrees to provide true, accurate and complete registration information and to maintain and update the information as applicable. If any of the information is untrue, inaccurate, not current, incomplete or incorrect, buddyup has the right to terminate a Member's use of the Website. The services provided by buddyup depend on an operative e-mail address. If the e-mail address provided is inoperative or is repeatedly rejected, buddyup may suspend or even terminate the membership without notice.

buddyup provides a valuable service to its members. In order to continue to provide these services for free or at a minimal cost, buddyup depends on members to repeatedly use the site to search for buddies as well as to accept and send invitations for activities. (It also believes that using the site to arrange activities is easier and more accurate.) For this reason and for the Member's own convenience and security, users and Members can not include any contact information in their profiles including: 1. telephone numbers, 2. street addresses, 3. last names, 4. URL's, or 5. e-mail addresses.

NON-COMMERCIAL USE.

The buddyup services provided through its Website (the "Services") are for the non-commercial and personal use of its Members and may not be used in connection with any commercial endeavors. Non-commercial means that you cannot charge other people to use the Services, nor may you charge them for work you do on their behalf if it involves use of the Services. You may only use the Services or Website for the purposes described in the Website. Any use of the Services or Website not intended by buddyup shall be prohibited, and buddyup.com shall be entitled to equitable relief to prevent the same.

ACCEPTABLE USE AND CONTENT.

A Member is solely responsible for the content published, transmitted, or displayed (hereinafter "a Post" or "Posted") on the Website or in a message to another Member. buddyup has the right but not the obligation to delete any Posts including but not limited to content, messages, invitations, photos, or profiles that violate this Agreement, might threaten the safety of other members, or which might be offensive or illegal. Opinions, advice, statements, offers, or other information made available through the Website or Services by Members are those of their respective authors and should not necessarily be relied upon. Such authors are solely responsible for their content.

OWNERSHIP AND PROPRIETARY RIGHTS.

The Services and Website (the "Buddyup Property") are all owned by buddyup and its structure, organization and code are the valuable property of buddyup and are protected by United States Copyright and other laws, international treaty provisions and applicable laws, including intellectual property, of the country in which it is being used. Buddyup and buddyup are service marks of GLOMNET, LLC. Except as licensed in this Agreement, buddyup retains all right, title and interest in and to the Buddyup Property worldwide including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the Buddyup Property and any copies of the Buddyup Property that are owned by buddyup, or its licensees or suppliers.

TERM AND TERMINATION.

This Agreement is effective for the period that the services are used by you. You may terminate this Agreement at any time and without cause by using the "delete profile" link contained on the "my profile" pages of the Website. After such action, you will be unable to use the buddyup Website or Services and may be unable to become a Member in the future. buddyup shall not be obligated to refund any monies that may have been paid. Your rights under this Agreement will terminate automatically without notice from buddyup if you fail to comply with any term(s) of this Agreement. buddyup reserves the right to terminate your access to the Website or Services for any reason and at any time upon notice to you at the e-mail address provided in your registration. If your e-mail address is rejected or inactive, this is sufficient cause for buddyup to terminate service without notice.

MEMBER DISPUTES.

All Members are responsible for their interactions with other Members. buddyup reserves the right, but has no obligation, to monitor disputes between and among Members.

LIMITATION ON LIABILITY.

buddyup shall not be liable for damage, injury, nonperformance, delay, errors or other loss caused by any event reasonably beyond buddyup's control including, but not limited to acts of God, war, hostilities, revolution, civil disorder, national emergency, strikes, lockouts, unavailability of supplies, epidemics, fire, flood, earthquake, force of nature, explosion, embargo or any law, proclamation, regulation, ordinance or other act or order of any court, government or governmental agency. buddyup's liability to a Member for any cause whatsoever, and regardless of the form of the action, will be limited to the amount paid, if any, by the Member for the services during the term of membership. In addition, buddyup disclaims all liability, regardless of the form of action, for acts or omissions of other Members or users of the Website and Services.

PRIVACY.

Use of the Website and Services are also governed by our Privacy Policy. You agree that you have had a chance to review our Privacy Policy .

RESPONSIBLE DISCLOSURE OF PERSONAL INFORMATION.

A Member is entirely responsible for maintaining the confidentiality of the Member's password and registration information. Furthermore, a Member is entirely responsible for any and all activities which occur under the Member's account and agrees to indemnify, defend, and hold harmless buddyup for any liability or expenses arising from such use or misuse. It is possible that other users, including unauthorized users or "hackers" may obtain information about you due to your use of the service and that the recipient of such information may use it to harass or injure you. A user must consider this when selecting the type of information to disclose either in the registration process or in the public postings on the Website. buddyup is not responsible for the use of any personal information that a user chooses to publicly disclose on the Website or in using the Service.

DISCLAIMER OF WARRANTY.

buddyup will of course try to provide the best service to its members that it can given the constraints placed on it. However, buddyup does not warrant that your use of the Website or Services will be secure, uninterrupted, error free, or that it will meet your requirements.

ADVERTISERS.

A Member may use the services or purchase the products of an advertiser featured on buddyup. Any such use or purchase is solely between the Member and the advertiser. Placement of an advertisement on the Website does not constitute an endorsement of the advertiser.

MODIFICATIONS TO TERMS OF SERVICE.

The terms and conditions of this Agreement are subject to change by buddyup at any time, effective upon notice to you as a Member via the e-mail address provided in your registration. In addition, buddyup may broadcast the notice of changes on the home pages or via the internal messaging provided on buddyup. Any of these methods constitute effective notice to you. If you can not abide by the revised terms and conditions, you must discontinue the use of the Website and Services and delete your profile.

ENTIRE AGREEMENT.

This Agreement constitutes the entire agreement between the parties with respect to the Buddyup Property and supersedes all prior or contemporaneous understandings regarding this subject matter.

CUSTOMER CONTACT INFORMATION.

To request a written copy of this Agreement or to inquire about terms or provisions of this Agreement, please contact GLOMNET, LLC in writing at 3257 N Sheffield Ave, Suite 101, Chicago, IL 60657 or by electronic mail at info@buddyup.com.